Privacy Policy
1. Introduction
This Privacy Policy describes how ROCKSOLID SOLUTIONS PTE. LTD. ("we", "our", or "us") collects, uses, discloses, and protects your personal data in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA").
By using our website and services, you agree to the collection, use, and disclosure of your personal data as described in this Privacy Policy.
2. Personal Data We Collect
a) Information You Provide
- Name
- Email address
- Phone number
- Content you upload (e.g. images, text, media files)
b) Automatically Collected Data
- IP address
- Browser and device information
- Usage data and interactions
- Cookies and similar technologies
c) Payment Information
Payments are processed securely via Airwallex. We do not store full payment card details.
3. Purpose of Collection, Use, and Disclosure
- Provide and operate our video generation services
- Process payments and transactions
- Manage user accounts and provide support
- Communicate service updates and notifications
- Improve product performance and user experience
- Monitor usage and analytics
- Comply with legal and regulatory obligations
4. Use of Uploaded Content
Content you upload (such as images, text, and media) is used solely to generate marketing videos and improve service performance.
You retain ownership of your content. We do not use your content for marketing or to train AI models unless explicitly stated and consented to by you.
5. Disclosure of Personal Data
We may disclose your personal data to:
- Service providers and infrastructure vendors
- Payment processors
- Analytics providers
- Professional advisers
- Regulatory authorities where required by law
6. Third-Party Services
We may use third-party services including:
- Google Analytics (analytics)
- Amazon Web Services (hosting infrastructure)
- Airwallex (payments)
- Replicate (AI processing)
- ElevenLabs (voice generation)
- OpenAI (AI services)
- Anthropic (AI services)
These providers may process your data in accordance with their own privacy policies.
7. Cookies
We use cookies and similar technologies to enhance user experience, analyse traffic, and improve our services. You can control cookies through your browser settings.
8. Data Retention
- Account data: up to 24 months after inactivity
- User-generated content: up to 6 months after last use or deletion
- Analytics data: up to 14 months
- Payment records: up to 7 years (for legal compliance)
When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.
9. Protection of Personal Data
We implement reasonable security measures to protect personal data against unauthorised access, disclosure, or loss. However, no method of transmission over the Internet is completely secure.
10. Your Rights Under PDPA
- Request access to your personal data
- Request correction of your personal data
- Withdraw consent for data processing
11. Withdrawal of Consent
You may withdraw consent at any time by contacting us. This may affect our ability to provide certain services.
12. Data Transfers
Your data may be transferred outside Singapore. We ensure such transfers comply with PDPA requirements and maintain comparable protection standards.
13. Contact Us
If you have any questions or requests, please contact our Data Protection Officer:
Email: reelfast@rocksolid.sg
ROCKSOLID SOLUTIONS PTE. LTD.
UEN: 202614337M
14. Updates to This Policy
We may update this Privacy Policy from time to time. Continued use of the service constitutes acceptance of the updated policy.